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How
much do you charge for your services?
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Why should I use a travel agent?
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What makes Magical
Memories different from other agencies?
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Will you book my air for me as well
as my vacation package?
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Are there risks to
booking with a travel agent? If you go out of
business, will I lose my money and my trip?
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If I book a cruise with you,
will I be able to access my reservation online
to book shore excursions and Palo dining?
Will you help me with those?
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Will you take care
of my advance dining arrangements for me? Does
that include Cinderella's Royal Table?
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What if a member of my travel
party has special dietary needs? Can you
and Disney handle that?
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Will I always deal
with the same agent or will my emails and calls
be answered by someone different each time?
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How will I get in
touch with my agent?
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If I book a
moderate resort now but I know I will want a
deluxe resort if I can get a discount, can you
take care of that for me or do I have to call
and tell you to do it?
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Can you give me an
idea of what the annual passholder discounts
have been like in the past?
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What are the
cancellation fees? change fees?
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If I book my room
with you am I guaranteed to get the discounts
when and if they are released?
-
Can you book off
property hotels for me too?
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I already have a reservation but I would still
like to use your services. Is this possible?
-
How long should it take to
receive a quote response after filling out the
online form?
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I have questions
not answered on this site? How can I find
answers for them?
How much do you charge for your
services?
Absolutely
nothing. Your cost is the same as if you booked
your trip yourself. Actually, your cost may just
be less! We'll save you money whenever we can, but
more than that, we'll save you time and frustration
too! Let us worry about calling and waiting on hold
to check for better offers....you've got more
important things to do!
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Why
should I use a travel agent?
The
biggest benefit is that we take over all the little
details of searching for the best deals for you.
Disney Travel Agents are generally aware of specials
or discounted rates before the general public so we
are prepared in advance when we need to make changes
to save you money. We'll save you the time,
frustration and long distance charges of calling
Disney every day to ask if new codes or specials
have been released. You won't have to scan message
boards several times a day waiting for notification
of specials. Know that when you book with us, we
will be on constant alert for any offer that may
save you money.
Another
big advantage is that if something were to go wrong
on your vacation, you have someone you can contact
to help make things right. We will work behind the
scenes making any necessary phone calls to help
rectify the situation.
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What
makes Magical Memories Travel different from other
agencies?
Here at
Magical Memories Travel, all of our agents are
Disney Specialists*. They are all graduates of the
Disney
College of Disney Knowledge but truth be told, their
families and friends considered them to be Disney
gurus long before they even enrolled in the College
of Knowledge! More than that, our specialists
are professional travel agents. Yes, we are
Disney enthusiasts and that is what has brought us
together but we are all committed to
saving you money. As an agency we are proud to
be "EarMarked" by Disney as an Authorized Disney
Vacation Planner. We will treat your vacation
planning with the same attention to detail as their
own vacations. Because we are a smaller specialist
agency, we have the time to go over each client's
individual travel plans when new discount codes are
released. We will run the numbers and see if you
can benefit from the code even if it was not what
you were originally considering doing. We don't
just look for AP rates for our customers who are
already AP holders, we search through our customers
to figure out who should consider an annual pass to
reduce the overall cost for their vacation. Just
consider us your vacation Fairy Godmothers!
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Will
you book my air for me as well?
We will be happy to
help you find the lowest cost air option as well!
We recommend that you keep an eye out for specials
as well as you may be located in a different area
from your agent and may hear of specials for that
area before he or she does but we will be glad to do
the same! There is no service fee charged for
booking your air arrangements for you.
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Are there risks to booking with a
travel agent? If you go out of business, will I
lose my money and my trip?
Absolutely not! Any payments that you make will be
made not to us, but directly to the travel
supplier. If you give us a credit card number, your
card will not be charged by Magical Memories Travel,
it will be charged directly by your supplier ( Walt
Disney Travel Company, Carnival Cruise Line, Sandals Resort
etc.). We have no plans to go anywhere, anytime
soon but rest assured that if we did, your trip will
be safe as we will not be holding any of your
funds.
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If I book a cruise with you,
will I be able to access my reservation online to
book shore excursions and Palo dining? Will
you help me with those?
Yes, you will have full access to your reservation
online. You can use your confirmation number
and lead guest's date of birth to access your
reservation. You can then complete the online
check in, book shore excursions, Palo dining and spa
treatments. We will be happy to assist you
with any of these arrangements as well! Only
one of us can access your reservation at a time but
we will be happy to make these reservations for you
as soon as your booking window opens if you would
like.
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Will
you take care of my advance dining arrangements for
me? Does that include Cinderella's Royal Table?
Absolutely! Just give us a list of where you would
like to dine and when you would like it booked. We
will take over from there. This service is included
at no additional charge when you book your vacation
with us.
Yes,
this service does include difficult to obtain
restaurants such as Cinderella's Royal table or the
Chefs Table at Victoria and Albert's. We do
recommend that for very difficult to
obtain arrangements, if it is an event that is very
important to you or your child, that you try calling
as well. We would rather you end up with 2
reservations and needing to cancel one than not to
get one at all. MOST of the time we are successful
at getting Cinderella's reservations but if your
daughter will be in tears if you aren't able to get
one, better to be safe than sorry!
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What
if someone in my travel party has special dietary
needs? Will you and Disney be able to take
care of that?
Be sure to inform us before we make your dining
arrangements if a member of your travel party has
special dietary needs. We will make sure to
note this on your reservation so that the restaurant
is ready for your needs when you arrive. If
you would like to speak to the chef or a member of
the restaurant staff before you arrive to discuss
your needs or what options may be available to you,
you can find a list of phone numbers for the table
service restaurants on Disney property
here.
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Will
I always deal with the same agent or will my emails
and calls be answered by someone different each
time?
You
will deal with the same agent from the time you
request a quote until you leave for your vacation.
The only reason a call or email may be answered by
someone different is if you agent is sick or out of
town. If that happens, we will make sure that there
is an agent available to you so that we can take
care of anything that you need right away. If your
agent is out of town when codes are released, he or
she will either be working remotely from where ever
they are or they will have made arrangements for
someone else to take care of their clients for
them. If there is a particular agent you would like
to work with, you may either contact them directly
or let us know on the request a quote form!
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How
will I get in touch with my agent?
Your
agent will make sure you have both her email address
and toll free number. If for any reason you are
unable to contact your agent, please email us at
clientservices@magicalmemoriestravel.com or give
us a call at 1-888-755-5360 ext 1 or direct at
770-361-0005. Should you
need immediate assistance you can email
help@magicalmemoriestravel.com and your email
will be forwarded to all available agents so the
first available can assist you.
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If I
book a moderate resort now but I know I will want a
deluxe resort if I can get a discount, can you take
care of that for me or do I have to call and tell
you to do it?
Absolutely! This is no problem at all! If you have
an "upgrade wish" or if we are unable to book your
first choice and you want us to keep checking for
availability, just let your agent know! We will do
everything we can to get you in to your first choice
resort!
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Can
you give me an idea of what the annual passholder
discounts have been like in the past?
It is
important that you understand that AP rates
fluctuate from year to year and season to season
depending on the rate at which rooms are filling
up. Just because last year's rate was $49 for the
same travel dates you are planning this year does
not mean you should expect to pay $49 for the same
room this year. Budgeting based on past codes can
lead to disappointment when the codes are released
for your travel dates. It is looking like
discounted rates for 2008 will be higher than in
past years due to the success of the Magic
Your Way ticket structure and the Year of a
Million Dreams. With this understanding,
you can check out past code rates on our
Historical AP Rate page. We do not have
information for all dates but we will be updating
and filling in the gaps as we find the information.
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What
are the cancellation fees? change fees?
For
most reservations, Magical Memories Travel does not
have cancellation or change fees other than those
charged directly by Disney. The only exception
may be for special offers where we have contracted
rates with Disney. With these contracted
rates, our contract with Disney may obligate the
agency even if you cancel outside of Disney's
typical cancellation period. If this applies
to your reservation, you will always be
notified of this before a deposit
is taken for your reservation. Please note
that Magic Your Way Vacation Packages will
never have a cancellation fee imposed by Magical
Memories Travel. The only fees that will apply
are those assessed by the Walt Disney Travel
Company.
For
room only reservations you are required to place a
deposit equal to one night's rate plus tax in order
to secure your room. The remaining balance is due
at check in. Should you need to cancel your
vacation, there is no penalty for canceling as long
as you do so 5 or more days before your arrival.
For cancellations less than 5 days prior to arrival,
a $100 cancellation fee will be assessed. There are
no change fees on room only reservations. Your
deposit is fully transferable to a new reservation
should you need to reschedule These are
Disney's cancellation policies and fees, no
additional fees will be assessed by Magical Memories
Travel.
For
vacation packages, a deposit of $200 is required to
hold your room. The remaining balance is due 45
days before your travel begins. For cancellations
from 5 to 45 days prior to your arrival, a $100
cancellation fee will be charged. A $200
cancellation fee applies if you cancel less than 5
days before arrival. Vacation packages must be paid
in full 45 days before your arrival. If you make a
change to your reservation less than 45 days before
arrival that results in a change of price (such as
applying a discount code, adding the dining plan,
changing resorts or adding/dropping days), a $50
change fee will be assessed. Your deposit is fully
transferable to a new reservation should you need to
reschedule These are Disney's cancellation
policies and fees, no additional fees will be
assessed by Magical Memories Travel.
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If I
book my room with you am I guaranteed to get the
discounts when and if they are released?
No, no
one can guarantee you availability of discounts on
the room you have booked. What we can
guarantee is that we will do our best to
secure you the reduced rates. We do have an
outstanding success rate for applying codes to
existing reservations. In 2007 we were able to
secure discounts at the same resort and room
category for more than 90% of our clients when a new
discount was released. The remaining 10% were
able to get discounts however they may have had to
make changes to their resort or room category to
qualify for the discounted rate.
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Can
you book off property hotels for me too?
Yes.
We will be happy to make any travel arrangements you
may need no matter where the location. We will
treat your reservation with the same care and
attention as our "on site" bookings.
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I
already have a reservation but I would still like to
use your services. Is this possible?
As long
as your reservation is for travel that you booked
yourself, we will be happy to take over your
reservation. Please use for our
reservation
transfer form. We will email or fax you the
paperwork required to change over your reservation.
Out of professional courtesy we will not assume
management of a booking you made through a different
travel agent.
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How long should it take to
receive a quote response back after filling out the
online form?
It is
our goal to respond to all quote requests within 48.
Depending on the complexity of your request and the
volume of requests we have received, it may take
longer. Quotes are received by a member
of our administrative team and are assigned to an
available agent. If you do not hear from us
with a welcome email or official quote within 48 hours of
your request, please
email us at
quotes@magicalmemoriestravel.com and let us
know. The administrative team will then locate
an agent who is available to respond as soon as
possible. If for any reason we anticipate a
response time of more than 48 hours, the admin team
will notify you of what to expect.
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I
have questions not answered on this site? How can I
find answers for them?
Email
us at
moreinfo@magicalmemoriestravel.com or
call us toll free at 1-866-755-5360 Ext 1 or direct
at 770-361-0005.
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2004-2008 Magical Memories Travel. All rights reserved.